Did you know that an Australian man once waited on hold for over 15 hours to speak with…


What is the longest period of time you’ve been put on hold? An hour? Two hours? How about 15 hours?

Image Source: YOUTUBE
Image Source: YOUTUBE

Meet Andrew Kahn, an Adelaide businessman and product developer, who called the Qantas Airlines in August 2012 in order to confirm his flight to New York. Unfortunately, the man couldn’t have predicted the waiting he was about to experience. Mr. Kahn was put on hold for exactly 15 hours, 40 minutes and 1 second. He spent his entire evening reading and browsing the web. A pre-recorded message told him over and over again that somebody would contact him “ASAP”. After the first hour he grew curious to learn what “ASAP” exactly meant for the company, so he didn’t disconnect. Finally, at 11 AM the next morning, he gave up. Shortly after he disconnected, Mr. Kahn called the airline again and learned that thanks to some code error he wasn’t even booked on the flight in question!


According to Mr. Kahn, the customer service was “outrageous” and “the worst service” ever!


Written by Patrick Bennet

I have been working as a teacher my whole life. I love reading books.

I love writing about all kind of different and interesting facts. It's not only exciting, but I learn something new every day. What I learn I share it with you guys. If you have any questions feel free to contact me.

Leave a Reply

Your email address will not be published. Required fields are marked *




Did you know that Japanese students are paying crazy money to have their…

Did you know that A high school in Pennsylvania used Apple’s MacBooks in order to spy on